Privacy Policy

Fynd, FyndAlly and FyndRight Partners

Fynd is the consumer service-matching experience FyndRight is developing. FyndAlly is the technology name for systems designed to help interpret, structure, qualify and route service requests. FyndRight Partners refers to participating service providers, marketplaces, technology partners or other businesses involved in receiving or supporting appropriate requests. References to these names do not imply that every feature, market or automated capability is currently available.

1. Scope of this Privacy Policy

This Privacy Policy describes how FyndRight (“FyndRight,” “we,” “us” or “our”) handles personal information in connection with our websites, service-request experiences, communications and related services. It applies to consumers who visit or use FyndRight and to business representatives who communicate with us about partnerships or platform services.

Individual service-request pages may include additional notices or consent language. Those disclosures supplement this Privacy Policy and are intended to explain how information associated with a particular request may be used or disclosed.

2. Information we collect

The information we collect depends on how you interact with FyndRight. It may include:

• Contact information, such as name, email address, telephone number and mailing or service address.
• Service-request information, such as the type of service requested, project details, timing, budget, property or event information, preferences and answers to qualification questions.
• Location information, such as city, state, ZIP code or other location information you choose to provide so we can evaluate service availability.
• Device and usage information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address and interaction data.
• Marketing and attribution information, such as campaign, referral, advertising, source and conversion information used to understand how visitors reach and use FyndRight.
• Consent and transaction records, including the disclosures presented to you, consent selections, timestamps, request identifiers, delivery records and communications associated with a request.
• Business-partner information, such as business contact details, service categories, geographic coverage, lead or opportunity preferences, delivery requirements and commercial communications.

3. How we collect information

We may collect information directly from you when you submit a request, contact us, communicate with us or provide information as a prospective or participating partner. We may also collect information automatically through our websites and receive information from advertising, analytics, marketplace, technology and business partners where permitted by law.

Automated processing

As Fynd and FyndAlly capabilities are introduced, information you provide may be processed by automated systems to help interpret your request, identify a service category, ask relevant follow-up questions, apply qualification or routing criteria, and support potential matches. These systems may operate alongside configured business rules and partner requirements.

4. How we use information

We may use personal information to:

• receive, validate, evaluate, qualify and process service requests;
• identify participating providers, marketplaces or technology partners that may be able to respond to a request;
• route or deliver requests according to service category, geography, availability, qualification criteria and other matching rules;
• communicate with consumers and business partners about requests, services, support or administrative matters;
• maintain records of disclosures, consent, request delivery and partner activity;
• detect duplicate, invalid, fraudulent or abusive activity and protect the integrity and security of our services;
• measure advertising, traffic, conversion, matching and operational performance;
• develop, test, maintain and improve our websites, technology, matching processes and services;
• comply with applicable law, enforce our terms and protect legal rights; and
• carry out other purposes disclosed to you at the time information is collected.

5. How we disclose information

Depending on the service request, your choices and the disclosures presented to you, we may disclose information to the following categories of recipients:

• Participating service providers and businesses. We may provide request information to businesses or professionals that may be able to provide the requested service.
• Marketplace and technology partners. We may work with third-party marketplaces, matching platforms, lead-distribution platforms or technology partners that help identify, route or connect requests with participating providers.
• Service providers supporting FyndRight. We may use hosting, analytics, communications, security, fraud-prevention, data-processing and other vendors to support our operations.
• Legal and safety recipients. We may disclose information when reasonably necessary to comply with law, legal process, enforce agreements, investigate misuse or protect rights, safety and security.
• Business transactions. Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets or similar corporate transaction, subject to applicable law.

FyndRight does not represent that every request will be sent directly to an end service provider. In some cases, a marketplace or technology partner may participate in routing the request to one or more providers, consistent with the disclosures and consent presented with that request.

6. Cookies, analytics and similar technologies

FyndRight may use cookies, pixels, tags, local storage and similar technologies to operate the site, remember preferences, understand traffic, measure performance, prevent abuse and evaluate marketing. Some technologies may be provided by third parties. Where applicable law requires consent or an opt-out mechanism, we will provide appropriate controls as those technologies are implemented.

7. Communications

If you provide contact information in connection with a service request, communications may be made by FyndRight and, where disclosed and authorized, by participating providers or partners regarding that request. The specific consent language displayed when you submit a request controls the communications authorized by that submission. Marketing communications, where used, will include applicable opt-out mechanisms.

8. Data quality, fraud prevention and request validation

We may review or process submitted information to verify completeness, detect duplicates, assess eligibility, reduce fraud, confirm geographic or service-category fit and improve routing. Automated rules may be used for these purposes. A request may be rejected, held or not routed if it does not satisfy applicable criteria.

9. Data retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including request processing, partner reconciliation, consent records, fraud prevention, analytics, dispute resolution, legal compliance and enforcement. Retention periods may vary by information type, service category, partner requirement and legal obligation.

10. Data security

We use administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

11. U.S. state privacy rights

Depending on where you live and whether applicable legal thresholds are met, you may have rights regarding personal information, including rights to request access, correction, deletion or portability and rights to opt out of certain sales, sharing, targeted advertising or profiling. Some rights are subject to exceptions and verification requirements.

California and certain other state laws use specific definitions of “sale” or “sharing” that may include some transfers of personal information even when money is not exchanged for the information. Because FyndRight’s services may involve disclosing consumer request information to participating providers or marketplace partners, applicable opt-out rights will be handled in accordance with the disclosures, legal requirements and operational practices relevant to the request.

For details and request instructions, visit Your Privacy Choices.

12. California disclosures

California residents may have rights under the California Consumer Privacy Act, as amended, subject to statutory thresholds, exceptions and verification. Categories of personal information we may collect can include identifiers, customer-record information, internet or electronic activity, geolocation-related information, commercial information and inferences derived from request or usage information. The business purposes and recipient categories are described above.

We do not knowingly sell or share personal information of consumers under 16 without legally required authorization. FyndRight is not intended for children under 18 to submit service requests on their own behalf.

13. Children’s privacy

FyndRight’s services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.

14. Third-party websites and services

Our services may link to or interact with third-party websites, providers, marketplaces or platforms. Their privacy practices are governed by their own policies. We encourage you to review the privacy information provided by any third party with which you interact.

15. Changes to this Policy

We may update this Privacy Policy as our services, technologies, partners or legal obligations change. The “last updated” date above identifies the current version. Material changes may be communicated through the website or other appropriate means.

16. Contact us

For privacy questions or requests, visit our Privacy Choices page. For general questions, visit our Contact page.